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FAQs

Here is a list of Frequently Asked Questions concerning dining on campus. If you don't find the answer to your question, please send us an email to dining@uml.edu and we'll get back to you as soon as possible.

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Meal Plans

What Meal Plans do you offer?

We offer a variety of meal plans to meet your on campus dining needs. Check out our Meal Plan page for a full list of offerings.

What type of Meal Plan is recommended?

We have a variety of meal plans to meet your needs! Depending on your class year, where you live, and how much you are on campus, our recommendations may vary. Be sure to use our filter and sort functions to help choose your plan. If you still need help choosing a plan, give us a call at 978-934-5369 or email us dining@uml.edu.

How can I purchase a Meal Plan?

You can purchase your meal plan by clicking here , or by visiting us on campus at our first floor office at Fox Hall.

Are Meal Plans required?

All students that live in traditional dormitories without in-room or in-suite kitchens are required to purchase a meal plan.

While a meal plan purchase is not required for students living at home, in apartments or in off-campus housing, many students take advantage of the convenience and value a meal plan has to offer.

What are River Hawk Dollars/Declining Balance?

River Hawk Dollars/Declining Balance dollars are accepted as payment at all on campus restaurants. They are loaded right on your Student ID card, so there is no need to carry around cash or another card! There is no minimum balance, over draft fees, or hassles!

How do I get River Hawk Dollars/Declining Balance?

River Hawk Dollars/Declining Balance can be purchased by clicking here , by calling our office at 978-934-5369 or by visiting us on campus at our office on the first floor of Fox Hall.

What if I want to change my Meal Plan?

Meal plans may be changed during the first week of each semester.  Please visit our homepage at www.uml.edu/dining during that time frame and click the appropriate link to submit your change.

How do I get into the dining locations once I have purchased my Meal Plan?

Within 1 business day, your Student ID card will be activated with your meal plan. Present your card to the cashier in the dining hall, and you are all set!

Can I carry meals over to the next semester?

Meals on Semester Meal Plans (Platinum, Gold & Silver) do not carry over from Fall to Spring semester.  A la Carte Meal Plans (60, 30 & 15) meals are valid for the entire academic year.  Any unused meal balance will expire at the academic close of Spring semester.

Can I treat a friend to a meal?

Meals are reserved for the meal plan holder only.  If you are enrolled on a Semester plan (Platinum, Gold or Silver) you receive a select number of Guest Meals with your plan. These can be used to treat friends or family to a meal. You always use River Hawk Dollars/Declining Balance dollars as well.

What do I do when my River Hawk Dollar/Declining Balance gets low?

You can reload your River Hawk Dollars/Declining Balance at any time! River Hawk Dollars/Declining Balance can be purchased by clicking here , by calling us at 978-934-5369 or by visiting us on campus at our first floor office at Fox Hall.  You also will receive a bonus of 10-25% with every purchase of $50.

Where is the Meal Plan Office Located?

University Dining
First Floor, Fox Hall
100 Pawtucket Street
Lowell, MA 01854

What should I do if I have an allergy or special dietary need?

We are able to accommodate most dietary needs students have.  We recommend emailing us at dining@uml.edu with a brief overview of your needs so that we can start a conversation. If more detail is needed, we like to meet one-on-one with the student and a dining manager to review options more in depth. Prior to this meeting, please being a completed copy of the Dining Consultation Form so that we have the necessary information needed.

Account

Why do I have to create an account in order to check out?

For you, and us, to be able to best track orders, and to be able to contact you in case of a question regarding your order we ask that you create a CampusDish account.

How do I create an account?

Click the "Login" button, and then on the login page click the "create a new account" link.

Commerce

How do I get a Promotional Code?

Unfortunately, we are not currently offering Promotional Codes. We may offer Promotional Codes in the future, so please check back periodically.

Where can I find more info on nutrition?

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

How do I use the Menu?

We have utilities designed to help your health. Use the Meal Calculator Box to quickly relate the nutritional information of two or more items. The Meal Calculator can populate the nutritional value of your meal. Use our quick nutritional icons to identify food with special preparation or contents at a glance.

Why should I select favorite locations?

Selecting a location will help us customize your experience on the CampusDish site.

Why am I required to select a role when creating my account?

A role will help us customize your experience on the CampusDish site.

Why are my products split into separate orders and why does this happen?

Two or more of the items in your cart are restricted by product type or payment method. In order to process the transaction, the items in your cart must be processed separately.